TREK7 IS COMMITED TO OUR CUSTOMERS, COMMUNITY, THE ENVIRONMENT, AND OUR EMPLOYEES.
Trek7 makes every effort to process and ship your order as quickly as possible. Once shipped, Trek7 is not responsible for late or misdirected mail nor any packages left outside by the carrier. Trek7 is not responsible for delays caused by weather, natural disasters, or holiday peak times. Any and all claims are to be handled between the customer and the shipping carrier.
Most orders are processed for shipping within 1-2 business days on Monday through Friday during business hours
Tracking Your Order
When you place an order, you will receive the following emails:
An Order Confirmation
If An Item Is Delayed Or Backordered, You Will Receive A Delay Notification
If You Return An Item, You Will Receive A Return Receipt
A Shipment Notification When The Item Ships
If you have questions or did not receive your shipment notification, use our CONTACT FORM
Trek7 normally ships using the United States Postal Service. USPS requires a full street address. Rural routes are acceptable but may take additional time. Trek7 does not permit a carrier to redirect a package to a new address after it has been shipped.
To determine actual shipping costs, add the products to your cart and click CHECKOUT. Enter your country, state, and zip code and the actual shipping charges should appear. Shipping costs are calculated real-time against published USPS rates based on information provided to us by the shipping company at the time of checkout. While charges are usually very accurate, there can be times when you underpay for shipping and times that you slightly overpay. Overages will be deemed “handling” fees and will not be entitled to credit or refund.
Trek7 reserves the right to change the shipping method and shipping carrier at its own discretion. Every attempt will be made to use similar services between carriers but customers are not gauranteed a delivery time, nor specific carrier. Customers will not be entitled to refund for differing prices between carriers. Customers may request alternative shipping carriers but may be subject to minimum order quantities and fees to be determined by Trek7. Please contact us for further details using our CONTACT FORM.
While International shipping charges are calculated real-time within our shopping cart by USPS, Trek7 reserves the right to request additional funds to cover any significant shipping differences between the amount charged to the customer and the actual shipping charges. Trek7 will not be held responsible or liable for any problems that results at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized in customs. Trek7 will not be held liable for any customs duties or taxes that arise from your local customs office. Trek7 will not be held responsible for any additional fee the local carrier in your country may charge. Trek7 is not responsible for lost, misdirected, seized, delayed, or packages left outside by the carrier and and and all claims are to be handled between the customer and the shipping carrier. It is the responsibility of the purchaser to determine the country’s import policies and acceptability for our products.
Estimated delivery times are those published by USPS but do not account for any customs delays. Some countries may require various types of import licenses. Trek7 will not knowingly ship any products to any countries that may require any type of license. Trek7 will not be held responsible or liable for any problems that results at your local customs office. No refunds will be given for items that are seized at your local customs office. Trek7 will not be held liable for any customs duties, taxes or additional fees that arise from your local customs office. If you are unsure of your country’s import policies, please check with them before ordering. Trek7 reserves the right to change the shipping method and carrier at its own discretion and expense.